The owner of the online shop heasoojus. ee (hereinafter referred to as the Online Shop) is Hea Kaubandus OÜ (registration code 11469823), located at Mäepealse 2, Tallinn, 12618.
Validity of the sales contract, goods and price information.
The terms and conditions of sale apply to the purchase of goods from the Online Shop. The prices of the products sold in the Online Shop are indicated with the products. The price is subject to a delivery charge. All the prices of goods sold in the online shop are in euro. The delivery charge depends on the location of the buyer and the delivery method. The delivery charge is displayed to the buyer when the order is placed. The information about the goods is displayed directly on the Online Shop.
Placing an order
In order to place an order, you must add the desired products to the shopping cart. In order to place an order, you must fill in the required fields and select the appropriate delivery method. The amount of the payment is then displayed on the screen, which can be paid securely via the following payment methods. Payment is made outside the Online Shop in a secure environment – in the case of payment by bank transfer in the secure environment of the respective bank and in the case of payment by credit card in the secure environment of Montonio Finance UAB. The Seller does not have access to the customer’s bank and credit card details. The contract enters into force as from the date of receipt of the amount due on the account of the Webshop. The owner of the Webshop is the controller of the personal data and transfers the personal data necessary for the execution of the payments to the account of the processor Montonio Finance UAB. If the ordered goods cannot be delivered due to the expiry of the goods or for any other reason, the buyer will be informed as soon as possible and the money paid (including delivery costs) will be refunded immediately, but not later than 14 days after the notification.
Delivery
The buyer has the following options for the delivery of the goods. Outside Estonia, delivery is made within 21 calendar days. In exceptional cases, the right to deliver the goods within 45 calendar days is granted.
Right of withdrawal
After receipt of the order, the purchaser has the right to withdraw from the contract concluded in the e-shop within 14 days. The right of withdrawal does not apply if the purchaser is a legal person. In order to exercise the right of withdrawal within 14 days, the goods ordered may not be used in any other way than is necessary to ascertain the nature, characteristics and functioning of the goods, in the same way as is permitted for testing the goods in a physical shop.
If the goods have been used for purposes other than those necessary to ascertain the nature, characteristics and functioning of the goods, or if the goods show signs of use or wear, the Online Shop shall be entitled to reduce the refundable amount in accordance with the reduction in the value of the goods.
In order to return the goods, a withdrawal form must be submitted, the form of which can be found here, and sent to the e-mail address info@heasoojus.ee no later than 14 days after receipt of the goods. The costs of returning the goods shall be borne by the purchaser, unless the reason for returning the goods is due to the fact that the product to be returned does not correspond to the product ordered (e.g. wrong or defective product).
The purchaser must return the goods within 14 days of the date of the application or provide proof that he has handed over the goods to the carrier within the aforementioned period. Upon receipt of the goods to be returned, the online shop will reimburse the purchaser immediately, but no later than 14 days after receipt of the request for withdrawal, all payments received from the purchaser under the contract. The online shop may refuse to make any reimbursement until it has received the goods covered by the contract or until the purchaser has provided proof that he has returned the goods, whichever is the earlier.
If the purchaser has expressly chosen a delivery method other than the cheapest delivery method offered by the online shop, the online shop does not have to reimburse the consumer for the cost that exceeds the cost associated with the usual delivery method. The online shop has the right to withdraw from the sale and to demand the return of the goods from the purchaser if the price of the goods in the online shop has been marked significantly below the market price of the goods due to a mistake.
Right to lodge a complaint
The online shop shall be liable for any non-conformity or defect in the goods sold to the buyer, which was already present at the time of delivery and which becomes apparent within a period of up to two years from the delivery of the goods to the buyer. During the first six months of the delivery of the goods to the buyer, it shall be presumed that the defect was already present at the time of delivery. It is the responsibility of the Webshop to rebut this presumption. The purchaser has the right to contact the Webshop within two months at the latest in the event of a defect, by sending an e-mail to info@heasoojus.ee or by calling 611 9019. The Webshop is not liable for defects that occur after the goods have been delivered to the purchaser. If the goods purchased from the Webshop have defects for which the Webshop is liable, the Webshop will repair or replace the defective goods. If it is not possible to repair or replace the goods, the Online shop will refund the buyer all the fees paid under the sales contract. The Online shop will respond to the complaint submitted by the consumer in writing or in a form that can be reproduced in writing within 15 days.
Direct marketing and processing of personal data
The online shop will only use the personal data provided by the buyer to process the order and send the goods to the buyer. The online shop will transfer personal data to companies providing transport services in order to deliver the goods. The online shop will only send newsletters and offers to the purchaser’s e-mail address if the purchaser has expressed his/her wish to do so by entering his/her e-mail address on the website and by indicating his/her wish to receive direct mail notifications. The purchaser can opt out of receiving offers and newsletters by e-mail at any time by informing us by e-mail or by following the instructions in the e-mail containing the offers.
Dispute resolution
If the purchaser has a complaint about the Online Shop, he or she should send it by e-mail to info@heasoojus.ee or call 611 9019. If the purchaser and the Online Shop are unable to settle the dispute amicably, the purchaser may refer the matter to the Consumer Disputes Committee. The Consumer Disputes Committee is competent to settle disputes arising out of a contract between the buyer and the online shop. There is no charge for the Commission to hear the buyer’s complaint. The buyer can refer the matter to the European Union’s consumer dispute resolution platform.